Reference

How bd9992 Handles Your Personal Information

This privacy policy explains what data we collect when you use bd9992, how we use it, and what rights you hold over it. Access to our platform depends on your local law and eligible regions, and we handle your information accordingly.

Account data protectedbKash, Nagad, Rocket payment data handled securelyYour rights, clearly statedContact us to request changes

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DATA HANDLING PRACTICE

How We Protect and Manage Your Account Data

We keep your data only as long as your account is active or as required by applicable financial and legal obligations. Once data is no longer needed, we delete or anonymise it. Here is how we handle the four areas that matter most to your account security and privacy.

Cookies and Session Tracking We use cookies to keep your session active across mobile and desktop. You can manage cookie preferences through your browser settings, though some account functions rely on session cookies to work correctly.

Payment Data Security Transaction references from bKash, Nagad and Rocket are stored against your account wallet for verification purposes only. We do not pass raw payment credentials to any external marketing service.

Account Access Controls Each login is verified against your registered mobile number. If an access attempt comes from a new device or location, we may ask for an OTP confirmation before allowing entry to your account.

Data Retention and Deletion We hold your personal data for as long as your account remains open. If you close your account, we retain only what is required by financial record obligations, then delete the rest within the period stated in our terms.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to request a copy of the data we hold, ask us to correct something, or raise a concern about how your information has been handled, you can reach our support team through any of the channels below. We aim to respond to privacy-related requests as quickly as our verification process allows.

Team online

Live Chat

Start a chat session from your account dashboard. Describe your privacy request clearly and our team will pick it up and verify your identity before making any changes.

Email Support

Send your request to our support address listed in your account settings. Include your registered mobile number so we can locate your account record quickly.

Account Help Centre

Log in on mobile or desktop and navigate to Help in your account menu. Submit a data request ticket directly from there — no need to leave the platform.

What We Collect and Why We Use It

bd9992 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide during registration — your name, contact number, and email address. If you use bKash, Nagad or Rocket to deposit or withdraw, we record transaction references to verify those transfers and keep your account

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wallet accurate. We do not store your full mobile banking PIN or password at any point. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to detect unusual access. This data helps us
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flag login attempts from unfamiliar devices and protect your account from unauthorised use. We use the information you share to process your payments, respond to account queries, and where you have agreed, to send you updates about platform activity. We do not sell your personal data
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to third parties. Availability of our platform and the rights described in this policy depend on your local law and the eligible regions we serve. If you have questions about how your data is used, our support team is reachable through the contact paths listed on
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this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on bd9992

These are the questions we hear most often about how your data is handled. If your question is not covered here, contact us through live chat or email and we will respond after verifying your account.

We collect your name, mobile number and email at registration. If you transact via bKash, Nagad or Rocket, we also record transaction references to verify your account wallet activity.

Yes. Submit a deletion request through live chat or email support. We will verify your identity first, then remove data that is not subject to financial record obligations under applicable law.

We do not sell your data. We share it only with service providers who help us operate the platform — for example, payment verification systems — and only under strict data-handling agreements.

Log in on mobile or desktop, go to your account settings and edit your contact details. For changes to your registered mobile number, our support team will need to verify the request first.

We store transaction references for verification purposes only. Your full bKash or Nagad account credentials and PIN are never stored or visible to us at any point.

Our policy applies to your account with us, but your rights and our obligations also depend on your local law and eligible regions. Access to the platform is subject to those conditions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appbd9992 App InfoBd9992 Banking

How bd9992 Handles Your Personal Information

How We Protect and Manage Your Account Data

How to Contact Us About Your Privacy

Live Chat

Email Support

Account Help Centre

Common Questions About Your Privacy on bd9992

01 What personal data does bd9992 collect when I open an account?

02 Can I ask you to delete my data?

03 Does bd9992 share my data with third parties?

04 How do I update the personal details on my account?

05 Are my bKash or Nagad payment details stored on the platform?

06 Does this privacy policy apply regardless of where I am in Bangladesh?

Privacy Policy

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